Cart 0

Returns

7 Days Worldwide Return Policy

We hope you enjoy your shopping experience with us.

However, if you are unsatisfied with your purchase, please notify us via email within 5 days of receipt. You will then have 7 days to return your item. You may return them for a refund. We will not be able to accept requests for returns if after 7 days. 

****Please note shipping fees are not part of your refund.

 

If you would like to make a return/exchange, please email us at knitsandmitts@gmail.com within 7 days of receipt with the following details:

Returns

Order# ___________

Name:  

Date received:

Return/Exchange (Pick one)

 

Defective Merchandise

All items are inspected before being shipped. However, should you receive a defective item, please contact us  within 72hours of receipt, along with clear pictures and your order number. We will not be able to process defective merchandise after 72 hours. For defective items, a replacement piece will be sent. In the event of an out of stock piece, store credit will be issued.

 

Wrong Item Received

All items are inspected before being shipped. However, should you receive a wrong item, please contact us within 72 hours of receipt, with clear photographic evidence of the item, package and your order number, and a new piece will be sent to you once we have verified the information. Alternatively, if the item is no longer in stock, store credit will be issued.

 

Missing item 

IF you receive a package and it does not include all items, please do not panic. Sometimes items are shipped separately due to weight restrictions/ coming from a difference warehouse. Simply email us at knitsandmitts@gmail.com with your order number and item(s) received, and we will get back to you.